Shipping policy

How Orders Work

This website operates as a product catalogue. Orders are placed manually through Telegram.

To place an order, please contact @DHSupreme and provide the product name or link, required size, quantity, destination country and postal code.

Before payment, you will receive an order summary containing the product price, estimated shipping range, processing time and other important order information.

After confirming the order terms, you will be asked to pay the product price.

Orders are normally processed within 3–7 business days. Once the product reaches the dispatch warehouse, the parcel will be weighed and the available international shipping options will be provided.

You will be able to personally select the preferred shipping method based on its price, estimated delivery time and tracking availability.
The selected shipping cost must be paid before the parcel is dispatched.

Shipping Costs

Unless clearly stated otherwise, the prices displayed in our catalogue cover the product only and do not include international shipping.

Shipping is calculated separately based on:

Destination country and postal code
Parcel weight and dimensions
Number and type of products
Selected logistics company
Selected delivery method

An estimated shipping range will be provided before the product payment is collected. The exact cost is confirmed after the parcel has been prepared and weighed.

Combining several products in one parcel is usually more cost-effective than shipping every product separately.

If the final shipping cost is significantly higher than the estimated range provided before payment, the customer may decline the available shipping options and request a full refund before dispatch.

Order Processing

Orders are normally processed within 3–7 business days after payment confirmation.

Processing time includes purchasing the item from the supplier, preparing the order and transferring it to the dispatch warehouse.
Processing time does not include international shipping time, weekends, public holidays or customs delays.

Tracking Information

A tracking number will be provided after the parcel has been dispatched and the logistics company has registered the shipment.
Tracking information may take several days to become active.

Order Cancellation

Please contact us as soon as possible if you wish to cancel your order.

Orders that have not yet been dispatched may be cancelled for a full refund.

If a product becomes unavailable, the supplier cancels the order, or we are unable to fulfil it, the customer will receive a full refund.

Once the parcel has been dispatched, it can no longer be cancelled as an unshipped order. Eligible products may be returned in accordance with our Return and Refund Policy.

Returns

Eligible customers may notify us of their decision to return a product within the applicable withdrawal period after receiving it.

The product must be returned in the same condition in which it was received, without signs of extended wear or use.

For ordinary returns, the customer is responsible for return shipping costs where permitted by applicable law and where this was communicated before purchase.

If the product is incorrect, damaged or materially different from the confirmed order, please contact us with photographs and your order information.

Refunds may be withheld until the returned product has been received or the customer provides valid evidence that it has been sent.

Contact

For orders, shipping estimates and product availability:
Telegram: @DHSupreme
Email: dhsupreme@outlook.com